Courses · NDIS Key Requirements
NDIS Worker Orientation — Quality, Safety and You
The foundation module every NDIS worker needs: rights, the Code of Conduct, choice and control, incident reporting and the difference you make in a participant's day.
About this certificate
This is a non-accredited Certificate of Completion. It complements, and does not replace, the free "Quality, Safety and You" module published by the NDIS Quality and Safeguards Commission, which the Commission recommends all workers complete.
About this module
This module orients you to working under the NDIS with a focus on the human rights of the people you support. You will work through the NDIS Code of Conduct element by element, learn how choice and control changes the way you do your job, and build confidence recognising and reporting abuse, neglect and restrictive practices. It is written for support workers, allied health assistants, coordinators and anyone else delivering NDIS-funded supports in Australia.
Who it is for
All NDIS workers — support workers, allied health assistants, support coordinators, plan managers, team leaders, and administration staff who have contact with participants.
What you will be able to do
- Explain the role of the NDIS Quality and Safeguards Commission and what it regulates
- Apply all seven elements of the NDIS Code of Conduct to real support situations
- Support a participant's choice and control, including their right to take risks
- Recognise the signs of abuse, neglect and exploitation and know exactly who to tell
- Identify the five types of restrictive practice and your obligations around them
- Describe what makes an incident "reportable" and the timeframes that apply
Aligned to
- NDIS Code of Conduct
- NDIS Practice Standards — Rights and Responsibilities
- NDIS Practice Standards — Provision of Supports
- NDIS (Incident Management and Reportable Incidents) Rules 2018
Lesson plan
What the module covers
| # | Lesson | What it covers | Time |
|---|---|---|---|
| 01 | Why this module matters | The scheme, the people in it, and the worker standing in front of them. | 8m |
| 02 | The NDIS Quality and Safeguards Commission | Who regulates NDIS supports, what they can do, and how workers fit in. | 10m |
| 03 | The NDIS Code of Conduct, element by element | All seven elements, translated into what you actually do on shift. | 16m |
| 04 | Choice, control and the dignity of risk | Supported decision-making, and why protecting someone from all risk harms them. | 12m |
| 05 | Recognising abuse, neglect and exploitation | The types, the indicators, and the reporting obligations that override loyalty to colleagues. | 14m |
| 06 | Restrictive practices and behaviour support | The five types, the authorisation chain, and what to do if one is used without approval. | 12m |
| 07 | Incidents, reportable incidents and complaints | What must be reported, how fast, and how to handle a complaint well. | 12m |
| 08 | Worker screening, boundaries and looking after yourself | Your clearance, professional boundaries, and sustaining a career in this work. | 10m |
| ✓ | Final assessment | 12 scenario-based questions · pass mark 80% · unlimited attempts | ~15m |
Also in NDIS Key Requirements
Abuse & Neglect
Recognise every form of abuse and neglect, respond to a disclosure properly, and report it — including when the person you are worried about is a colleague.
Duty of Care & Dignity of Risk
The tension at the heart of support work: keeping someone safe without taking over their life. Duty of care, supported decision-making and the dignity of risk, resolved in practice.
Complaints & Incidents
What must be reported and how fast, how to write an incident report that holds up, and how to receive a complaint without making it worse.