NDIS compliance training · Australia
Training for Australia's disability support workforce
48 online modules, written for the shift you actually work. Finish a module, pass the assessment, and your certificate issues the same minute.
- Study on your phone, between shifts
- Scenario-based assessment, unlimited attempts
- Certificates anyone can verify online
- 01 NDIS Key Requirements 6 modules
- 02 Disability Support Induction 8 modules
- 03 Emergency Response 3 modules
- 04 Mental Health & Positive Outcomes 4 modules
- 05 Clinical Safety 4 modules
- 06 Complex Care 8 modules
- 07 High Intensity Supports 2 modules
- 08 Nursing Care 5 modules
- 09 Work Health & Safety 8 modules
What you get
Compliance training your team will actually finish
Most compliance modules are slides you click through. These are written around what happens on a real shift — the participant who refuses their medication, the transfer that goes wrong, the blister pack that is already open — and assessed with questions you cannot pass by guessing.
Aligned with, and designed around, the NDIS Quality and Safeguards Commission's guidelines
Every module is written against the requirements the Commission sets for registered providers and their workers — the NDIS Practice Standards, the NDIS Code of Conduct, the High Intensity Support Skills Descriptors, the incident management and reportable incident rules, and the Commission's practice alerts. Each module lists the standards it maps to.
NDISsupport.courses is an independent training provider. We are not part of, and our courses are not endorsed by, the NDIS Quality and Safeguards Commission. Read our accreditation statement.
Why train with us
Built for support work, not for a filing cabinet
Every module is written in plain English, for Australian conditions, by people who understand what a shift actually involves.
Written for the floor
Real scenarios with the reasoning made explicit. Australian guidance throughout — ANZCOR resuscitation, pressure immobilisation for snake bite, the NDIS Commission. Not a repackaged overseas course.
Assessment that means something
The assessment unlocks only once every lesson is done. Questions are scenario-based with a pass mark of 80–85%, and every answer comes with an explanation — so a wrong answer still teaches something.
Records an auditor can follow
Every certificate carries a unique number, an issue date and an expiry date, and can be checked by anyone at /verify without a login. Providers get a live compliance matrix and a CSV export.
The modules
Explore all 48 modules
NDIS Worker Orientation
The foundation module every NDIS worker needs: rights, the Code of Conduct, choice and control, incident reporting and the difference you make in a participant's day.
Abuse & Neglect
Recognise every form of abuse and neglect, respond to a disclosure properly, and report it — including when the person you are worried about is a colleague.
Duty of Care & Dignity of Risk
The tension at the heart of support work: keeping someone safe without taking over their life. Duty of care, supported decision-making and the dignity of risk, resolved in practice.
Complaints & Incidents
What must be reported and how fast, how to write an incident report that holds up, and how to receive a complaint without making it worse.
Mealtime & Dysphagia
Choking and aspiration are leading preventable causes of death for people with disability. Texture levels, positioning, the signs of silent aspiration, and what to do when someone chokes.
Emergency & Disaster
Fire, flood, heatwave, blackout and pandemic — planning for participants who cannot simply walk out, and continuing supports when the road is closed.
Intro to Disability Support 1
Where disability support in Australia came from, the two models that shape how you work, and how to treat people decently without overthinking it.
Intro to Disability Support 2
What the job actually involves day to day, the paperwork you will meet and why each piece exists, and the laws that sit behind all of it.
Person-Centred Active Support
The difference between caring for someone and supporting them to live their own life — and the practical technique that makes it happen on a shift.
Professional Boundaries
Support work is warm, intimate and long-term, which is exactly why boundaries blur. Where the line sits, how crossings start, and the warning signs to catch early.
Progress Notes
The record that becomes evidence. What belongs in a progress note, the language to use, and the habits that make a note worthless.
Communication
Everyone communicates. This module covers what makes communication work, what your body language says before you speak, and the aids and systems you will meet on shift.
Teamwork
You work alone but you are not working alone. What makes a support team function, what a good team member actually does, and how to handle conflict without it reaching the participant.
Sexuality & Relationships
People with disability have the same rights to relationships, intimacy and sexual expression as anyone else — and are far more often denied them. How to support that well and safely.
First Aid
Bleeding, burns, fractures, anaphylaxis, asthma, seizures, stroke, diabetes and envenomation — first aid theory built around the emergencies that actually happen in support work.
Anaphylaxis
Recognise anaphylaxis, give adrenaline without hesitating, and know why lying the person flat matters as much as the injection itself.
CPR
DRSABCD, compressions, rescue breaths and defibrillation — the theory behind resuscitation, aligned to current ANZCOR guidelines.
Introducing Mental Health
Understand mental health, mental illness and psychosocial disability, work in a recovery-oriented and trauma-informed way, and respond safely when someone is in distress or at risk.
Schizophrenia
Understand schizophrenia beyond the myths, support someone experiencing psychosis calmly and respectfully, and watch for medication effects and early signs of relapse.
Bipolar Disorder
Understand mania, hypomania and bipolar depression, support stability through routine, and recognise lithium toxicity and early warning signs before a crisis.
Personality Disorder
Understand personality disorders — especially borderline personality disorder — without stigma, respond well to self-harm and crisis, and hold consistent, compassionate boundaries.
Infection Control
Break the chain of infection in homes, group settings and the community — standard precautions, PPE, transmission-based precautions, spills, sharps and outbreak response.
Hand Hygiene
The single most effective infection control measure there is — the WHO 5 Moments, correct technique, timing, and how to apply all of it in a participant's home.
Medication Management
Assist with medication safely and lawfully — scope of practice, the Rights of administration, webster packs, PRN, refusal, errors and chemical restraint.
Diabetes & Insulin
Blood glucose monitoring, hypo and hyper recognition, insulin types and injection technique, sick days, pumps and CGM — everything a support worker needs to keep a participant with diabetes safe.
Seizure Management
Respond to a seizure safely, know exactly when it becomes an emergency, and understand the administration of midazolam under a participant-specific plan.
Epilepsy
What epilepsy actually is, how it is diagnosed and treated, and how to support someone to live well with it rather than simply be managed through it.
Oral Medication
Give oral medication safely: the rights of administration, dose forms that must never be crushed, swallowing difficulties, refusal, and what to do when something goes wrong.
Eye Medication
Instil eye drops and ointment correctly, avoid contaminating the bottle or the eye, and recognise the eye problems that need same-day attention.
Ear Medication
Instil ear drops correctly, understand why a perforated eardrum changes everything, and recognise the ear problems that need medical review.
Inhaler Devices
Use puffers, spacers and dry powder inhalers correctly, tell a reliever from a preventer, and follow asthma first aid when breathing becomes an emergency.
Transdermal Patches
Apply, rotate, document and dispose of medicated patches safely — including the heat, duplication and handling risks that have killed people.
Suppositories & Enemas
Administer rectal medication safely and with dignity, under a participant-specific plan — including the autonomic dysreflexia and perforation risks that make this a high-intensity support.
PEG Feeding
Enteral nutrition theory for high intensity supports — tube types, bolus and pump feeding, flushing, medications, stoma site care, and the complications you must escalate.
Ostomy Care
Colostomy, ileostomy and urostomy support — appliance changes, peristomal skin, output monitoring, complications, and the dignity that matters more than any of it.
Urinary Catheters
Support people with indwelling, suprapubic, intermittent and external catheters: drainage, hygiene, preventing infection and blockage, and recognising the emergencies.
Ventilator Management
Support a person who uses a home ventilator: invasive and non-invasive ventilation, alarms, power failure, emergency equipment, and recognising respiratory distress.
Complex Wound Care
Understand how wounds heal, prevent and stage pressure injuries, support complex wound dressings under a plan, and recognise infection before it becomes serious.
Complex Bowel Care
Support a bowel management program for people with neurogenic bowel and complex needs — and recognise constipation, impaction and obstruction before they become emergencies.
Continence Assessment
Contribute to a continence assessment with accurate bladder and bowel charts, understand the types of incontinence and their reversible causes, and support continence with dignity.
Manual Handling
Protect your back and your participant's dignity — hazard assessment, transfer technique, hoists and slings, falls, and the lifts that must never be used.
Keeping Safe at Work
Your rights and duties under WHS law, how to identify and control hazards in a participant's home, working alone, fatigue, driving, and reporting injuries and near misses.
Waste Management
Handle and dispose of general, clinical, sharps, pharmaceutical and hazardous waste safely — and what to do after a needlestick or body-fluid exposure.
Fire Safety
Prevent fires in homes and group settings, respond with RACE, choose the right extinguisher, and evacuate people who cannot evacuate themselves.
Bullying & Harassment
Recognise bullying, sexual harassment and discrimination, understand the positive duty on employers, and know what to do if it happens to you or you see it happen.
COVID-19
Understand how COVID-19 spreads and who is most at risk, prevent transmission in disability settings, and respond well when a participant or worker tests positive.
PPE
Choose the right personal protective equipment for the task, put it on and take it off in the right order, and use it without compromising a participant's dignity.
Escalating Care
Recognise when a participant is deteriorating, communicate it clearly using ISBAR, and advocate until someone acts — including when you are told it is nothing.
Who these modules suit
Roles across the NDIS workforce
Which modules a person needs depends on what they actually do. This is a starting point — your employer's policy is the authority.
Disability Support Worker
Worker Orientation, infection control and hand hygiene as a baseline, plus manual handling and first aid theory for hands-on roles.
Personal Care Worker
The baseline plus manual handling and medication management, with practical first aid held currently through an RTO.
SIL & Group Home Staff
All of the above, with infection control and outbreak response carrying extra weight in shared living settings.
High Intensity Support Worker
PEG feeding, catheters, seizure management, wound and bowel care, ventilators — the underpinning knowledge, alongside participant-specific nurse sign-off.
Support Coordinator
Worker Orientation for the Code of Conduct, choice and control, restrictive practices and incident reporting.
Team Leaders & Managers
Everything your workers complete, plus the provider dashboard, compliance matrix and CSV export for audit.
Be clear about what you are buying
NDIS Support Courses is not a Registered Training Organisation. We issue Certificates of Completion for non-accredited training, which are valid evidence for employer compliance records and internal NDIS audit purposes.
They are not nationally recognised qualifications or Statements of Attainment under the Australian Qualifications Framework. In particular, our First Aid and CPR modules cover theory only — the nationally recognised HLTAID units require in-person practical assessment through an RTO, and no online course can replace that.
Common questions
Questions people ask before they start
How long does each module take?
Between 40 and 120 minutes depending on the module, plus about fifteen minutes for the assessment. You do not have to finish in one sitting — progress saves automatically, so you can stop between shifts and pick up exactly where you left off.
Is this nationally recognised training?
No. We are not a Registered Training Organisation, and we issue Certificates of Completion for non-accredited training. That is appropriate and widely accepted as evidence of training for employer compliance records and NDIS provider audits, and inappropriate wherever a specific unit code is demanded.
Read the full accreditation statement before you buy — it sets out exactly what these certificates can and cannot be used for.
Can I use this instead of a first aid course?
No. HLTAID009 and HLTAID011 require in-person practical assessment — demonstrating CPR on a manikin, bandaging, and using an adrenaline autoinjector trainer. No online course from any provider can replace that. Our First Aid and CPR modules teach and refresh the underpinning theory, which is genuinely useful between practical courses, but you must also hold current HLTAID certification from an RTO.
What happens if I fail the assessment?
You retake it, at no extra cost and with no waiting period. Every attempt shows a full explanation for every question, right or wrong, so a failed attempt is a teaching moment rather than a dead end. We do not cap attempts — the goal is understanding, not a gate.
Do the certificates expire?
Yes. Most clinical modules carry a 12-month validity and NDIS Worker Orientation carries 24 months. Renewing means retaking the assessment, which you can do at any time. Your employer's policy may require more frequent retraining than our default, and their policy takes precedence.
Can my employer see my results?
If your organisation holds a team account and your account is linked to it, yes — they can see your progress, scores and certificates. Anyone you give a certificate number to can also check its status at /verify without an account. Our privacy policy sets out exactly what is shared.
Do I need anything else to do PEG feeding, catheter care or other high intensity supports?
Yes. PEG feeding, stoma care, urinary catheter management, seizure management, complex bowel care, complex wound care and ventilator management are High Intensity Daily Personal Activities under the NDIS Practice Standards. Our modules cover the underpinning knowledge; before you provide the support you also need participant-specific practical competency sign-off from a registered nurse, a current individualised plan, clinical supervision and your provider's authorisation. Competency is participant-specific — sign-off for one person does not transfer to another.
Get started
Create an account and start in under a minute
No sales call and no demo booking. Sign up, pick a module, and your progress saves as you go. Training a team? Tell us the numbers and we will come back the same day.